"Beauty In Italy" is a registered Tour Operator and Company as authorized by the Province of Florence on February 8th, 2008, code REA FI-578231, C.F. BTUVTT57B65D612W and VAT number 04119950485. All travel services including single excursions and/or package trips offered by Beauty In Italy follow the directive 90/314/CEE and the Decreto Legislativo 17.03.95 # 111 as enforced by the same directive. According to the D.L. 111/95, the travel agency and all the tours/travel organized by it are insured, maximum coverage and guarantees by police insurance EUROPE ASSISTANCE # 26829.
Payments: Beauty In Italy customizes each trip, excursion, cooking class, airport transfers and any other tourist service upon demand. Such planning and execution of those plans depend on many factors, i.e., season, weather conditions, age and number of participants, distances, etc.
Therefore on each occasion, the client, together with the owner of the agency Violetta Buti, will agree upon an amount and time of payment. Normally, 25 % of the fee must be paid at the time of booking and the balance 45 days before the service takes place.
Form of payment:
1) Credit card (Visa and MasterCard). In order to pay with credit card, the tour operator needs: credit card number, expiration date, security number on the back of the card, name of credit card holder as it appears on the card, and billing address. A 2 % service charge will be added to credit card payments.
2) Money transfers. Bank information will be emailed.
3) Cash. Sometimes the balance of fees of some excursions can be paid in cash if the client arrives in Florence, Italy and can meet the owner of the travel agency Violetta Buti, personally.
4) PayPal. Depending on the country of origin of payment a 3,5 to 5 % service charge will apply.
Cancellation policy: Because of the nature of the tourist services organized by "Beauty In Italy" which are, as described above, always different and require time, a compensation fee of 25 % will be retained in case of cancellation within a reasonable time. Further, a fee of 25 % will apply if the trip or any other tourist service is cancelled 20 days before the trip/travel takes place. A total of 75 % of the whole fee will be kept if the trip/excursion is cancelled between 10 and 20 days before the trip. No reimbursement is due if the trip is cancelled less than 10 days before the trip. In case of extreme emergency, negotiation of fees will be entertained at the discretion of Ms. Buti.
Responsibilities: The owner of the Travel Agency nor any other member of the staff (guides, drivers, tour leaders, cooking teachers, etc.) can be held responsible for damage to people or objects, loss or delays, change of itinerary, nor for injuries, death, damages, loss or delays caused by any kind of transport or for any other reason such as broken down vehicles, theft, industrial action, terroristic attack, weather condition such as a volcano’s ashes, which are beyond the control of Beauty In Italy, the owner Violetta Buti or any of the staff rendering their services.
Communications: The best form of communicating between the tour operator "Beauty In Italy" and the client is email. The email address is firstname.lastname@example.org. Occasionally, and when the client wants to be more secure, some credit card information can be faxed to the Italian phone/fax number 39 055 698090. To discuss important itinerary aspects or to speed up some procedure, the owner will call the client at a time and phone number indicated by the client.